Bug Report: Disney+ App on Amazon Fire Tablet Does Not Stay Logged in

Published: Jun 13, 2021

My son likes to watch downloaded movies during long car rides. This bug is keeping that from happening.

On 2021-06-13 I used the “Give Feedback” option at https://help.disneyplus.com to let them know of the issue and included a link to this bug report.

Turns out there’s an amazon forum question for this issue. It has no working solutions, though, just fellow frustrated parents.

Describe the Bug #

My account does not stay logged in. It usually logs itself out anywhere from 10 minutes to 1 day after a login.

This means that once a movie is downloaded to the Disney+ app, and the Amazon Fire Tablet is put into “Airplane Mode”, the downloaded movie is unable to be watched.

Steps to Reproduce #

  1. Open the Disney+ app
  2. Login
  3. Download a movie
  4. Put the Amazon Fire Tablet into “Airplane Mode”
  5. Press the Amazon Fire Tablet “Home” button
  6. Open the Disney+ app
  7. Are you logged out?
  8. Repeat steps 5-7 until you’re logged out

Expected Behavior #

Once I login to the Disney+ app, I should stay logged in, even when the Amazon Fire Tablet is put into “Airplane Mode”.

Version Info #

Additional Context #

I’ve tried these workarounds, with no luck: